Refund policy

Return and Refund Policy

At Prism Studio, every item is made to order. This means your product is created specifically for you after your order is placed.

Because of this, we do not accept returns or exchanges for size changes, wrong size selected by the customer, buyer’s remorse, or change of mind.

Damaged, Defective, or Incorrect Items

We will help resolve your order if your item arrives damaged, defective, misprinted, or incorrect.

To request a replacement or refund, contact us within 7 days of delivery at:

prismstudio787@gmail.com

Please include:

- Your order number
- Clear photos of the item
- Clear photos of the packaging, if relevant
- A short explanation of the issue

If your request is approved, we will provide the next steps. Please do not send any item back before contacting us first.

Returns sent without approval may not be accepted.

Refunds

If a refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for your bank or payment provider to post the refund.

Exchanges

We do not offer exchanges for size changes or change of mind because each item is made to order.

If you received the wrong item, wrong size, damaged item, or defective item, contact us and we will help fix the issue.

Wrong Address

Prism Studio is not responsible for orders shipped to an incorrect address entered by the customer.

Please make sure your shipping information is correct before placing your order.

If you notice an address mistake after ordering, contact us as soon as possible at prismstudio787@gmail.com. We cannot guarantee changes after the order has been submitted for production or shipping.

Lost or Delayed Packages

Shipping times are estimates and may vary due to carrier delays, customs, weather, or other issues outside of our control.

If your package appears lost or has not updated for several days, contact us and we will help review the situation.

Ecuador Orders

For Ecuador orders, Prism Studio may use a trusted U.S. courier partner before final delivery to Ecuador.

Customers must enter their Ecuador delivery address correctly at checkout. Delivery times may vary because of courier processing, customs, and local delivery handling.

Contact

For any return or refund questions, contact us at:

prismstudio787@gmail.com